Overview
Helpline Volunteers are often the first point of contact for neighbors reaching out to Friends In Deed for help with an urgent financial need. In this role, you will listen carefully, gather the information needed to understand each situation, and help connect callers with available services and resources.
This position is an important part of the Essential Services program. By offering a calm, respectful, and compassionate response, Helpline Volunteers help ensure that every neighbor who contacts Friends In Deed feels heard and supported.
Responsibilities
Answer phone calls and respond to neighbors seeking assistance. Listen carefully, collect accurate information, explain available services, document requests, and direct each person to the appropriate next step. Volunteers may also provide basic administrative support and follow established confidentiality and intake procedures.
Who Can Get Involved
This role is a good fit for patient, dependable, and compassionate adults who are comfortable speaking with people experiencing stressful situations. Volunteers should have strong listening and communication skills, basic computer skills, and the ability to handle personal information with care and confidentiality.
Logistics
Volunteers serve at Friends In Deed during office hours, Monday through Thursday from 9:30 a.m. to 2:30 p.m. A commitment of at least one regular shift per week is preferred. Training and guidance are provided before volunteers begin handling calls independently.